Terms of Service – Cartt

1. Company Information

Legal Name: Blumox Technologies

Business Structure: Sole Proprietorship

Registered Office:
A2/5A, WHS Block 2, Kirti Nagar,
New Delhi – 110015, India

Email: [email protected]

Phone: +91-9990026008

2. Eligibility

• You must be at least 18 years of age.
• You must have legal capacity to enter into a binding contract.
• You must use the Service only for lawful commercial purposes.

3. Description of Service

Cartt is an online e-commerce website builder that enables users to create, manage, and operate independent online stores.

The platform provides tools for storefront creation, product listing, order management, customer management, and integrations with third-party services.

Cartt is built and operated in India and acts solely as a technology service provider. The Company does not control user stores, products, pricing, payments, customers, or regulatory compliance.

4. Account Registration

4.1 Registration Requirements

To access and use Cartt, you must complete the account registration process by providing accurate, complete, and current information as requested in the registration form.

Registration information must include:

• Full legal name or authorized business name
• Valid email address
• Phone number
• Business address and registration details (if applicable)
• Any other information required by the Company for KYC or compliance

4.2 Account Credentials & Security

You are solely responsible for maintaining the confidentiality of your account credentials, including username, password, and any access tokens or API keys.

You agree to:

• Store credentials securely and never share them with third parties
• Notify the Company immediately of any unauthorized access or suspected breach
• Change your password regularly and use strong, unique passwords
• Log out from your account when using shared or public devices

The Company is not responsible for unauthorized access resulting from your negligence, poor security practices, or failure to maintain confidentiality.

4.3 Account Responsibility

You are fully responsible for all activity conducted under your account, including:

• All transactions, payments, and orders placed
• All data uploaded, modified, or deleted
• All communications and actions taken via the Service
• Compliance with applicable laws and these Terms

Whether authorized by you or not, you shall remain liable for all actions performed using your account credentials.

4.4 Accuracy of Information

You warrant that all information provided during registration and thereafter is true, accurate, complete, and not misleading.

You agree to promptly update your account information if any details change, including email address, phone number, or business details.

Failure to maintain accurate information may result in service disruption, failed payments, or account suspension.

4.5 Prohibited Account Activities

You shall not:

• Create multiple accounts to circumvent limits, restrictions, or billing
• Register using false, misleading, or impersonated information
• Register on behalf of another person without explicit written authorization
• Use automated tools to register accounts without consent
• Register accounts with intent to resell, redistribute, or fraudulently use the Service

4.6 Consequences of False Information

If the Company discovers that you have provided false, misleading, incomplete, or fraudulent information during registration or at any time thereafter, the Company may, at its sole discretion:

• Suspend or terminate your account immediately without prior notice
• Forfeit all payments and deny refunds
• Restrict or deny future access to the Service
• Take legal action to recover damages or pursue fraud claims

4.7 Age & Legal Capacity Verification

By registering, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

The Company reserves the right to request proof of age, identity, or business registration at any time. Failure to provide such documentation may result in account suspension.

4.8 Account Termination

You may request account termination at any time by contacting the Company. However, termination:

• Does not relieve you of payment obligations for the active billing or contract period
• Does not entitle you to refunds for fees already paid
• Results in permanent deletion of your data after applicable retention periods

5. Subscription Plans & Minimum Contract

5.1 Subscription Plans

Cartt is offered on a subscription basis under multiple plans and billing options. Details regarding plan features, pricing, billing frequency, and inclusions are displayed on a separate pricing or plan page or communicated to the user separately in writing.

The Company reserves the unrestricted right to:

• Introduce new subscription plans
• Modify, revise, or discontinue existing plans
• Change plan features, limits, or usage conditions
• Update pricing for new or renewing subscriptions

Any such changes shall not affect an already active subscription until the completion of the applicable billing or contract period, unless required by law.

5.2 Mandatory Minimum Contract Period

By subscribing to any paid Cartt subscription plan, the user expressly agrees to a mandatory minimum contractual commitment of twelve (12) consecutive months (“Minimum Contract Period”).

The Minimum Contract Period applies irrespective of:

• The selected billing frequency (monthly or yearly)
• Actual usage or non-usage of the Service
• Downgrade or cancellation requests
• Temporary suspension or limited access

Early termination, non-usage, dissatisfaction, or business closure shall not relieve the user from payment obligations arising during the Minimum Contract Period.

5.3 One-Time Setup Fee

Certain subscription plans may require payment of a one-time, non-refundable setup or onboarding fee, payable upfront prior to activation of the Service.

• Setup fees are separate from subscription charges
• Setup fees are non-refundable under all circumstances
• Failure to pay the setup fee may delay or prevent service activation

5.4 Downgrades During Active Subscription

Users may request a downgrade of their subscription plan at any time, including during an active billing or contract period.

Any downgrade request:

• Shall take effect only from the next billing cycle
• Shall not result in any refund, credit, or adjustment for the current billing period
• Does not waive the Minimum Contract Period obligations

5.5 Cancellation During Active Subscription

Users may request cancellation of their subscription at any time. However:

• The Service shall continue until the expiry of the current paid billing or contract period
• No mid-cycle termination or immediate shutdown shall apply
• No refunds or credits shall be issued for unused time

Upon expiry, access to the Service shall automatically terminate without further notice.

5.6 Post–Contract AMC Plan Restriction

Upon completion of the twelve (12) month Minimum Contract Period, the user shall not be entitled to freely upgrade, downgrade, or switch between regular subscription plans.

Continued use of the Service after the Minimum Contract Period shall be permitted only under an AMC (Annual Maintenance Contract) plan, which shall represent the lowest subscription plan offered by Cartt at that time.

The AMC plan:

• Provides basic maintenance and continued access to the Service
• Does not include premium, advanced, or add-on features unless explicitly stated
• Is subject to pricing, scope, and conditions determined solely by the Company

The Company reserves the exclusive right to:

• Modify AMC pricing
• Define, revise, or restrict AMC feature scope
• Deny or discontinue AMC eligibility for non-compliant or defaulting users

6. Billing, Payments & Auto-Renewal

6.1 Billing Frequency & Pricing

Cartt subscriptions are billed on a recurring basis at the frequency selected during registration, either:

• Monthly billing cycles (every calendar month)
• Yearly billing cycles (every 12 months)

Pricing for each billing frequency is displayed on the pricing page or communicated in writing. Yearly billing may offer discounts compared to monthly billing. The applicable price at the time of subscription or renewal shall govern.

6.2 Automatic Renewal

Unless you explicitly cancel your subscription in writing, your subscription shall automatically renew at the end of each billing cycle.

Auto-renewal shall:

• Continue indefinitely unless cancelled
• Renew at the same frequency selected (monthly or yearly)
• Be charged at the then-current pricing in effect at renewal
• Proceed even if you have not actively used the Service

You are responsible for monitoring your subscription status and cancelling before the renewal date if you wish to prevent further charges.

6.3 Payment Methods & Processing

All payments for Cartt subscriptions are processed through Razorpay, a third-party payment gateway. The Company does not directly store or process payment card information.

Accepted payment methods include:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Net Banking (NEFT/RTGS)
• Digital wallets and UPI (as supported by Razorpay)
• Any other payment method enabled by Razorpay

By submitting payment information, you authorize Razorpay and the Company to process payments on your behalf.

6.4 Payment Authorization & Currency

All prices are quoted in Indian Rupees (₹) unless otherwise specified.

By subscribing, you authorize the Company and Razorpay to charge your selected payment method on the subscription start date and on each renewal date thereafter.

You agree to maintain valid, current payment information at all times. It is your responsibility to update payment methods if your card expires or is compromised.

6.5 Failed Payments

If a payment fails due to insufficient funds, card decline, or technical issues:

• The Company shall attempt to retry the payment one or more times
• You shall be notified via email of the failed payment
• Your subscription may be suspended until a successful payment is received
• Continued non-payment may result in account termination
• Reactivation fees may apply after payment recovery

It is your sole responsibility to ensure payment success and to resolve any payment issues promptly.

6.6 Late Payment & Arrears

If payment remains outstanding beyond the due date:

• The Company may suspend your account and restrict Service access
• Interest or late fees may accrue at the rate specified in separate notices
• Collection action may be initiated
• Account termination may occur after a reasonable notice period

Non-payment does not exempt you from contractual obligations. You remain liable for all accrued charges regardless of suspension or termination.

6.7 Billing Cycle & Invoice Generation

Your billing cycle begins on the subscription start date or the last date of payment, depending on the selected frequency.

Invoices shall be generated and emailed to your registered email address prior to or immediately after each billing date. It is your responsibility to maintain a valid, monitored email address.

Invoices shall include:

• Subscription plan name and pricing
• Billing period (start and end dates)
• Amount charged and payment method
• Transaction reference and invoice number

6.8 Taxes & Additional Charges

All quoted prices are exclusive of applicable taxes unless stated otherwise.

Applicable Goods and Services Tax (GST) or other indirect taxes shall be calculated and added at the time of billing, in accordance with Indian tax law.

You are responsible for any taxes levied by your jurisdiction. The Company shall not be liable for tax-related disputes or additional tax assessments.

6.9 Price Changes & Renewal Rates

The Company reserves the right to modify subscription pricing at any time.

Price changes shall:

• Apply to new subscriptions immediately upon announcement
• Apply to renewals effective on or after the renewal date
• Not affect the price of an active, ongoing billing cycle
• Be communicated via email or notice on the website in advance

By continuing your subscription beyond the price change notice period, you accept the new pricing.

6.10 Cancellation & Billing Stoppage

To cancel your subscription and prevent future charges, you must submit a written cancellation request to [email protected].

Upon cancellation:

• No further charges shall be incurred after the current billing cycle expires
• Your access shall terminate at the end of the paid period
• No refunds shall be issued for unused time in the current cycle

Failure to cancel does not relieve you of payment obligations. You must actively request cancellation to prevent auto-renewal.

6.11 Razorpay Terms & Third-Party Liability

Payments are processed subject to Razorpay's terms, privacy policy, and security practices. The Company is not responsible for:

• Payment processing errors or delays by Razorpay
• Security breaches, fraud, or unauthorized transactions originating from Razorpay
• Declined transactions or payment gateway unavailability

For payment-related issues, contact Razorpay support directly. The Company shall cooperate in resolving disputes but shall not assume liability for third-party payment processor actions.

6.12 Chargeback & Dispute Reversal

Initiating a chargeback, payment reversal, or dispute claim against any Cartt charge without first contacting the Company constitutes a material breach of these Terms.

Upon discovery of a chargeback or unauthorized reversal:

• Your account shall be immediately suspended
• Legal action shall be initiated to recover the reversed amount plus costs
• Future access to Cartt shall be permanently denied
• You shall remain liable for the full subscription amount and legal fees

All billing disputes must be resolved directly with the Company within 30 days of the charge.

7. Refund Policy

7.1 Non-Refundable Payments

All payments made to the Company for subscription plans, setup fees, add-ons, and any other services are final and non-refundable under all circumstances.

7.2 No Refunds for Service Suspension

If your account is suspended or terminated due to violation of these Terms, non-payment, or breach of applicable laws, you shall not be entitled to any refund, credit, or adjustment of fees paid during the active subscription period.

7.3 No Refunds for Early Cancellation

If you request cancellation or downgrade before the expiry of the current billing or contract period, no refund shall be issued for the remaining unused time or portion of the subscription.

7.4 No Refunds for Non-Usage

Lack of usage, inactivity, dissatisfaction, or business closure shall not entitle you to any refund or credit for fees paid.

7.5 No Refunds for Service Changes

Changes to plan features, pricing, functionality, or availability shall not trigger any refund or compensation.

7.6 One-Time Setup Fees Non-Refundable

Any one-time setup or onboarding fees are non-refundable under all circumstances, regardless of whether the Service is used, activated, or subsequently cancelled.

7.7 Dispute of Charges

Any disputes regarding billing must be reported to the Company within thirty (30) days of the charge date. The Company shall review and respond within a reasonable timeframe. Chargebacks or payment reversals shall constitute a breach of these Terms and may result in immediate account suspension and legal action.

8. Downgrade, Cancellation & AMC

8.1 Downgrade Requests

Users may request a downgrade of their active subscription plan at any time, including during an ongoing billing or contract period.

However, any downgrade request:

• Shall take effect only from the start of the next billing cycle
• Shall not impact the charges, features, or access of the current billing period
• Shall not result in any refund, credit, or adjustment of fees already paid
• Does not waive or reduce the Minimum Contract Period obligation

8.2 Cancellation Requests

Users may request cancellation of their subscription at any time by following the cancellation process provided within the Service or by contacting the Company.

Upon submission of a cancellation request:

• The subscription shall remain active until the expiry of the current paid billing or contract period
• No immediate or mid-cycle termination of the Service shall occur
• No refunds, credits, or prorated adjustments shall be issued for unused time

Access to the Service shall automatically terminate on the expiry date, without any further notice or obligation on the part of the Company.

8.3 Effect of Cancellation During Minimum Contract Period

Cancellation requests submitted during the twelve (12) month Minimum Contract Period shall be treated as a notice of non-renewal only.

Such cancellation:

• Does not release the user from payment obligations during the Minimum Contract Period
• Does not entitle the user to early termination, refunds, or fee waivers
• Shall take effect only after the Minimum Contract Period has fully elapsed

8.4 Post–Contract AMC (Annual Maintenance Contract)

Upon completion of the Minimum Contract Period, users shall not be entitled to freely upgrade, downgrade, or switch between standard subscription plans.

Continued access to the Service after the Minimum Contract Period shall be permitted only under an AMC (Annual Maintenance Contract) plan, which represents the lowest subscription tier offered by Cartt at that time.

The AMC plan:

• Provides basic platform access and maintenance support
• Does not include premium features, advanced tools, or add-ons unless expressly stated
• Is subject to pricing, scope, and terms determined solely by Blumox Technologies

The Company reserves the exclusive right to:

• Modify AMC pricing at any time
• Define, revise, or limit features included under the AMC plan
• Discontinue AMC eligibility for users who are non-compliant, in default, or in breach of these Terms

9. User Data & KYC

9.1 User-Provided Data

In order to use the Service, users may upload, submit, store, or process various types of data through the Cartt platform, including but not limited to personal data, business information, customer data, content, documents, and identity-related information.

Users acknowledge and agree that all data uploaded to the Service is provided solely at their discretion and responsibility.

9.2 KYC (Know Your Customer) Information

The Company may require submission of KYC information and supporting documents for the purposes of identity verification, fraud prevention, regulatory compliance, account security, or service eligibility.

KYC information may include, but is not limited to, government-issued identity documents, business registration documents, address proof, photographs, and other verification materials as required from time to time.

9.3 User Responsibility & Ownership

The user represents and warrants that:

• They are the lawful owner of, or have valid authorization to use, all data uploaded to the Service
• All data provided is accurate, complete, current, and not misleading
• The collection, use, and processing of such data does not violate any applicable law, regulation, or third-party rights

The Company does not independently verify the accuracy or legality of user- provided data and shall not be responsible for any claims, disputes, penalties, or liabilities arising from such data.

9.4 Role of the Company

Depending on the nature of the data and the Service being provided, Blumox Technologies may act as a data processor, data controller, or both, in accordance with applicable data protection laws.

The Company processes user data solely for the purpose of providing, maintaining, securing, and improving the Service, and for complying with applicable legal and regulatory obligations.

9.5 Data Security & Access

The Company implements reasonable technical and organizational safeguards to protect user data against unauthorized access, loss, or misuse. However, users acknowledge that no system can be guaranteed to be completely secure.

Access to user data is limited to authorized personnel and service providers on a need-to-know basis, subject to confidentiality obligations.

9.6 Data Retention & Deletion

User data, including KYC information, may be retained for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce these Terms.

Upon account termination or expiry, the Company may delete or anonymize user data in accordance with its data retention policies, subject to applicable law. The Company shall not be liable for any loss of data following such deletion.

9.7 Indemnity Related to User Data

Users agree to indemnify and hold harmless Blumox Technologies from any claims, losses, damages, penalties, or expenses arising out of:

• Data uploaded, stored, or processed through the user’s account
• Invalid, unauthorized, or unlawful KYC documents or information
• Violation of data protection, privacy, or regulatory laws by the user

10. Prohibited Use

Users agree to use the Cartt platform strictly in accordance with these Terms, applicable laws, and accepted standards of fair and lawful business conduct. Any misuse of the Service may result in immediate suspension or termination without notice.

10.1 Illegal, Unlawful, or Fraudulent Activities

Users must not use the Service for any activity that is illegal, deceptive, misleading, or fraudulent under applicable laws or regulations.

• Selling prohibited, counterfeit, or illegal goods or services
• Engaging in money laundering, tax evasion, or financial fraud
• Impersonation, identity theft, or misrepresentation
• Violation of consumer protection, GST, or other regulatory laws

10.2 Spam, Abuse, and Platform Misuse

Users must not engage in activities that disrupt, harm, or negatively affect the integrity, performance, or reputation of the Cartt platform.

• Sending spam, unsolicited communications, or bulk messaging
• Scraping, harvesting, or collecting data without authorization
• Abusing platform resources, bandwidth, or infrastructure
• Uploading malware, viruses, or malicious code

10.3 Unauthorized Commercial Use

Users must not use the Service in a manner that competes with, exploits, or misuses the Cartt platform or business model.

• Reselling, sublicensing, leasing, or white-labeling the Service
• Providing access to third parties without authorization
• Using the Service for timesharing or service bureau purposes

10.4 Reverse Engineering and Security Violations

Users must not attempt to access, analyze, or interfere with the underlying technology of the Service.

• Reverse engineering, decompiling, or disassembling the platform
• Attempting to bypass security or access control mechanisms
• Testing vulnerabilities without written authorization
• Interfering with system integrity or performance

10.5 Third-Party Rights and Content

Users must not upload, distribute, or display content that infringes or violates the rights of any third party.

• Copyright, trademark, or intellectual property infringement
• Violation of privacy, publicity, or data protection rights
• Unauthorized use of third-party content or data

10.6 Enforcement

The Company reserves the sole and absolute right to determine whether any use of the Service constitutes a prohibited use.

In the event of a violation, Blumox Technologies may, at its discretion:

• Suspend or terminate the user account immediately, without prior notice
• Restrict access to features or services
• Remove or disable offending content or data
• Cooperate with law enforcement or regulatory authorities
• Pursue legal remedies, including damages and injunctive relief

11. Suspension & Termination

11.1 Right to Suspend or Restrict Access

Blumox Technologies reserves the right, at its sole discretion, to temporarily suspend, restrict, or limit access to the Service, in whole or in part, without prior notice, if it reasonably believes that:

• The user has violated or is likely to violate these Terms
• The user has failed to make any payment when due
• The user has provided false, misleading, or incomplete information
• The user’s activities pose a security, legal, regulatory, or reputational risk
• Suspension is required to comply with applicable law, court orders, or regulatory directions

Suspension may include disabling access to the Service, restricting features, limiting functionality, or placing the account under review.

11.2 Termination of Service

The Company may permanently terminate the user’s access to the Service, account, and associated data, with or without prior notice, if:

• The user commits a material breach of these Terms
• The user repeatedly violates platform policies or applicable laws
• Payment defaults remain unresolved
• The user engages in prohibited use, fraud, or misuse of the Service
• Continuation of the Service is no longer commercially or legally feasible

11.3 Effect of Suspension or Termination

Upon suspension or termination:

• Access to the Service may be immediately disabled
• All outstanding fees, charges, or dues shall become immediately payable
• No refunds, credits, or prorated adjustments shall be issued for any unused portion of the subscription
• The Company shall have no obligation to continue providing access or support

Suspension or termination shall not relieve the user of any payment obligations accrued prior to or during the suspension or termination period.

11.4 Data Handling Upon Termination

Following termination or expiry of the subscription, the Company may, at its discretion and subject to applicable law:

• Delete, anonymize, or archive user data, including KYC information
• Deny access to stored data or content
• Retain data as required for legal, regulatory, audit, or dispute resolution purposes

The Company shall not be liable for any loss of data, content, business, customers, or revenue arising from suspension, termination, or data deletion.

11.5 Termination by User

Users may request termination in accordance with the cancellation provisions set out in these Terms. Any such request shall be subject to the Minimum Contract Period, billing cycle rules, and refund restrictions described herein.

11.6 Survival of Terms

Provisions relating to payment obligations, limitation of liability, indemnification, intellectual property, dispute resolution, governing law, and any other clauses which by their nature should survive, shall continue to apply after suspension or termination.

12. Intellectual Property

12.1 Ownership of the Service

All rights, title, and interest in and to the Cartt platform, including but not limited to the software, source code, object code, architecture, algorithms, databases, user interface, designs, layouts, text, graphics, logos, trademarks, service marks, documentation, and all related materials (collectively, the “Platform”), are and shall remain the exclusive property of Blumox Technologies.

Nothing in these Terms shall be construed as transferring or assigning any ownership rights in the Platform to the user.

12.2 Limited License to Use

Subject to continuous compliance with these Terms and payment of applicable fees, the Company grants the user a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service solely for the user’s internal business purposes during the term of the subscription.

This license does not permit any use of the Service beyond what is expressly authorized under these Terms.

12.3 Restrictions

Users shall not, directly or indirectly:

• Copy, reproduce, modify, adapt, translate, or create derivative works of the Platform
• Reverse engineer, decompile, disassemble, or attempt to discover source code
• Sell, resell, sublicense, lease, rent, distribute, or commercially exploit the Service
• Remove, obscure, or alter any proprietary notices or branding
• Use the Platform in a manner that infringes or misappropriates the Company’s intellectual property rights

12.4 User Content and Data

As between the user and the Company, the user retains ownership of all content, data, and materials uploaded to the Service by the user (“User Content”), subject to the rights granted herein.

By uploading or submitting User Content, the user grants the Company a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and use such User Content solely for the purpose of providing, operating, securing, and improving the Service, and for complying with legal obligations.

12.5 Feedback

Any suggestions, feedback, ideas, or recommendations provided by the user regarding the Service (“Feedback”) shall be deemed non-confidential and may be used, implemented, or incorporated by the Company without restriction, attribution, or compensation to the user.

12.6 Enforcement and Remedies

Any unauthorized use of the Platform or infringement of the Company’s intellectual property rights may result in immediate suspension or termination of access to the Service and may expose the user to civil and criminal liability under applicable laws.

Blumox Technologies reserves the right to pursue all legal remedies available, including injunctive relief, damages, and recovery of legal costs, to protect its intellectual property.

13. Disclaimer of Warranties

The Cartt platform and all related services are provided on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, whether express, implied, statutory, or otherwise.

To the maximum extent permitted by law, Blumox Technologies expressly disclaims all warranties, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will be uninterrupted, timely, secure, or error-free
• Warranties regarding accuracy, reliability, or completeness of any data or content
• Warranties that the Service will meet specific business, revenue, or performance expectations

The Company does not guarantee uptime, availability, data accuracy, sales performance, customer acquisition, payment success, or regulatory compliance of user-operated stores.

Use of the Service is entirely at the user’s own risk.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Blumox Technologies shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data, customers, goodwill, or reputation
• Business interruption or downtime
• Errors, delays, or failures caused by third-party services or integrations

The Company’s total cumulative liability arising out of or relating to these Terms or the use of the Service shall be strictly limited to the lower of:

• The total subscription fees actually paid by the user in the preceding twelve (12) months, or
• ₹10,000 (Indian Rupees)

This limitation applies regardless of the legal theory under which the claim is brought, whether in contract, tort, negligence, strict liability, or otherwise.

15. Indemnification

The user agrees to defend, indemnify, and hold harmless Blumox Technologies, its proprietor, employees, contractors, and service providers from and against any and all claims, damages, losses, liabilities, penalties, costs, and expenses (including reasonable legal fees) arising out of or related to:

• The user’s access to or use of the Service
• The user’s online store, products, content, pricing, or transactions
• Violation of these Terms or applicable laws and regulations
• Infringement of third-party intellectual property, privacy, or data rights
• Invalid, misleading, or unlawful user data or KYC submissions

This indemnification obligation shall survive suspension, termination, or expiry of the subscription.

16. Force Majeure

Blumox Technologies shall not be liable for any failure, delay, or disruption in performance of the Service caused by events beyond its reasonable control.

Such events may include, but are not limited to:

• Natural disasters, acts of God, fire, flood, or earthquakes
• War, terrorism, riots, civil unrest, or government actions
• Internet outages, power failures, or telecommunications issues
• Payment gateway failures or third-party service disruptions
• Labor disputes, pandemics, or public health emergencies

During such events, the Company’s obligations shall be suspended for the duration of the force majeure event without liability.

17. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms, the Service, or the relationship between the user and the Company shall be resolved through binding arbitration.

• The arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996
• The seat and venue of arbitration shall be Delhi, India
• The arbitration proceedings shall be conducted in the English language
• A sole arbitrator shall be appointed by the Company

Courts located in Delhi shall have exclusive jurisdiction for granting interim relief, injunctions, or enforcement of arbitral awards.

18. Governing Law

These Terms of Service, and any dispute, claim, or obligation arising out of or in connection with the Service, the user’s access to or use of the Cartt platform, or the relationship between the user and the Company, shall be governed by and construed in accordance with the laws of India.

The application of any foreign laws, international conventions, or conflict of law principles is expressly excluded.

Users expressly agree that Indian law shall apply irrespective of the user’s location, nationality, place of business, or place of access to the Service.

19. Contact

For any legal notices, compliance-related communications, grievances, or support-related queries regarding the Service or these Terms, users may contact the Company using the details below.

Official communications sent to the Company through the contact details provided herein shall be deemed valid and duly received.

Company Name: Blumox Technologies
Email: [email protected]
Phone: +91-9990026008

The Company reserves the right to update its contact information from time to time by publishing such changes on the Cartt website. Continued use of the Service after such updates shall constitute acceptance of the revised contact details.